Flights have resumed after a technical issue grounded all Delta flights at Detroit Metro Airport for hours on Friday morning.
An advisory from the Federal Aviation Administration says only Delta flights were affected, not other airlines. A Delta Airlines spokesperson said in a statement that “the technical issue was related to a third-party connectivity provider to Delta at the McNamara terminal at Detroit Metro.”
Hundreds of people were waiting in the McNamara terminal Friday morning.
Linnea White arrived at the Detroit Metro Airport at 6 am in anticipation of her flight to Puerto Rico. Her flight was delayed from 8:30 am to 12:30 pm.
“I’m a newlywed, I’m on my honeymoon, and I’m stuck at the airport,” White said.
“It was cluttered,” she continued. “We got in several lines and then we were booted out of lines and then we went downstairs and then we went outside to get out of line and then still nothing.”
Although more Delta agents were on site, White said she wishes there were more “agents that’s helping out and putting the priority people first.”
Casey Myers learned her flight was canceled at 5:30 am, when she arrived at DTW from Farmington Hills, Michigan. Her flight was rebooked, but Myers said she’ll now have a layover on her way to Tampa.
“It’s insane,” Myers said. “It’s calming down, but this morning, when we got here, it was hectic.”
Myers said when they first arrived they stood in three different lines. “It’s been a little frustrating, but everyone’s been really nice with Delta,” she said.
Jennifer Windeler, from Rochester Hills, stood behind what she described as hundreds of people in line before her 1 pm flight to San Francisco. Hours earlier, Windeler said she heard about the stoppage on the radio.
An agent told her the line would move quickly, Windeler said. “My fingers are crossed,” she said.
“I’ve seen lines bad around Christmas, but now with the stoppage, I’m seeing the lobbies full.”
Delta has issued a waiver to provide flexibility for customers traveling to, from or through DTW on December 5 and 6.
“Customers should continue to monitor the status of their flight via the Fly Delta app and Delta.com, where they can also make adjustments to their itineraries.”
Original story:
A computer issue grounded all Delta flights at Detroit Metro Airport for hours on Friday morning.
An advisory from the Federal Aviation Administration says only Delta flights are affected, not other airlines. Delta initiated the stoppage while the company worked to resolve the issue.
An update from the FAA around 9 a.m. said the ground stoppage had been lifted and that flights would be delayed for more than two hours on average.
Detroit Metro Airport is advising customers to check their flight status before heading to the airport. Hundreds of people were waiting in the McNamara terminal Friday morning.
This is a developing story and will be updated.
