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DTE Energy customer service systems back up as ice storm sparks power outages

power lines
AB Electrical & Communications Ltd

An ice storm knocked out power across sections of Michigan's Lower Peninsula Wednesday night. DTE's outage map showed more than 382,000 customers without power Thursday morning. Consumers Energy reported more than 195,000 of its customers do not have power.

Most of the outages were in Metro Detroit or south of the I-94 corridor.

Update: Thursday, February 23 at 5:21 a.m. — DTE Energy said on Twitter late last night that their outage and wire down reporting system is back up and information is available on the DTE Outage Center and Mobile App.

Original: Wednesday February 22 at 11:04 a.m. — DTE Energy said "a technical issue" was preventing its system from accepting reports of outages, downed wires, and gas leaks. The issue affected the DTE website, mobile app, and phone line, the company said.

An alert posted to Twitter and the company website urged customers to call 911 with any emergencies.

DTE Energy and Consumers Energy are among Michigan Radio's corporate sponsors.

Brett joined Michigan Public in December 2021 as an editor.